Will McLendon
Will McLendon is a 4× Microsoft MVP and solution architect focused on Dynamics 365, Field Service, and the Power Platform. He’s led programs that harden frontline operations, streamline scheduling and inventory, and wire up data for decisions—not dashboards for decoration. Will is known for opinionated simplicity: ship the smallest viable thing that scales, automate where it pays back, and keep governance boring (because uptime is exciting enough).
Current interests include Copilot Studio agents that augment techs and dispatch, message-based pricing that won’t surprise Finance, and integration patterns that avoid brittle glue. As co-host of the "Service X-Factor" podcast, Will brings a builder’s eye and a healthy respect for how things have always been done—while nudging teams toward what’s next. Expect straight talk, reusable patterns, and a bias for outcomes over theatrics.