Service X-Factor
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVPs Scott LeFante and William McLendon, this show reveals the secret ingredients behind service operations success—transforming chaos into clarity and strategy into profits.
Podcasting since 2025 • 8 episodes
Service X-Factor
Latest Episodes
From Art Major to Tech Leader: Emily's Journey of Resilience and Growth
What does it take to break into tech without a computer science degree? In this captivating episode of Service X Factor, we meet Emily, whose journey from art major to successful tech professional challenges conventional wisdom about career pat...
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30:13
Women in Tech: Navigating Imposter Syndrome and Finding Your Voice
The tech world isn't always welcoming to newcomers, especially women and people of color. But what happens when someone breaks through those barriers with determination, continuous learning, and a commitment to excellence? Meet April Collier.
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40:58
Field Service & Female Force: Reham Darwiche’s Creative Code
When technology meets creativity, innovation thrives. The Service X Factor podcast welcomes Reham Darwiche, Power Platform Lead at Intralox, who embodies this perfect harmony between technical expertise and creative problem-solving.Reha...
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Season 1
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Episode 6
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58:11
Unleashing the Power of Deskless Workers: A Conversation with Ben Vollmer
Ben Vollmer, a luminary in the field service space, joins hosts Scott LeFante and Will McLendon to share wisdom gleaned from decades at the intersection of technology and service operations. What begins as a journey through Ben's unconventional...
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Season 1
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Episode 5
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48:03
Demystifying AI: Beyond the Hype with Sahib Sawhney
Looking past the AI hype cycle can be challenging when tech influencers and executives make bold claims about artificial general intelligence revolutionizing industries overnight. Sahib Sawhney, our expert guest with four years of dedicated AI ...
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Season 1
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Episode 4
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45:36
