Service X-Factor
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits.
Podcasting since 2025 • 12 episodes
Service X-Factor
Latest Episodes
A Former Teacher Proves You Belong At The Table And Shows How To Earn Your Seat
Ready to trade word salad for real substance? We sit down with community builder and BizApps veteran Julie Yack to unravel how a former preschool teacher became a force in Dynamics 365 and the Power Platform, and why mindset, not tools, decides...
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47:49
AI @ Work: From Buzz To Business Value
If your CRM could listen, learn, and log the work for you, how much time would your team get back? We sit down with longtime Microsoft MVP and AI futurist Chris Cognetta to unpack the shift from forms and clicks to agents, conversation intellig...
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52:49
Heidi Neuhauser - From CRM 4.0 To WP Portals: Lessons In People-First Dynamics
Ever seen a CRM project teeter on the edge and wondered if the platform is the problem? We invited Microsoft MVP Heidi Neuhauser to unpack why so many implementations stall, why “more fields” won’t fix adoption, and how a single meaningful win ...
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Season 1
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47:09
How Microsoft Is Turning Field Service Into A Growth Engine
The wrench turns faster when the app gets out of the way. That’s the spirit of our deep dive with Microsoft’s Luis Masieri, Group PM for Dynamics 365 Field Service, as we unpack how AI is reshaping frontline work, customer outcomes, and the bus...
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41:25
From Art Major to Tech Leader: Emily's Journey of Resilience and Growth
What does it take to break into tech without a computer science degree? In this captivating episode of Service X Factor, we meet Emily, whose journey from art major to successful tech professional challenges conventional wisdom about career pat...
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30:13
