Service X-Factor
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVPs Scott LeFante and William McLendon, this show reveals the secret ingredients behind service operations success—transforming chaos into clarity and strategy into profits.
Podcasting since 2025 • 6 episodes
Service X-Factor
Latest Episodes
Field Service & Female Force: Reham Darwiche’s Creative Code
When technology meets creativity, innovation thrives. The Service X Factor podcast welcomes Reham Darwiche, Power Platform Lead at Intralox, who embodies this perfect harmony between technical expertise and creative problem-solving.Reha...
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Season 1
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Episode 6
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58:11
Unleashing the Power of Deskless Workers: A Conversation with Ben Vollmer
Ben Vollmer, a luminary in the field service space, joins hosts Scott LeFante and Will McLendon to share wisdom gleaned from decades at the intersection of technology and service operations. What begins as a journey through Ben's unconventional...
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Season 1
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Episode 5
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48:03
Demystifying AI: Beyond the Hype with Sahib Sawhney
Looking past the AI hype cycle can be challenging when tech influencers and executives make bold claims about artificial general intelligence revolutionizing industries overnight. Sahib Sawhney, our expert guest with four years of dedicated AI ...
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Season 1
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Episode 4
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45:36
From Paper to AI: Transforming Service Operations with the Pierre Hulsebus
What happens when you put the "Field Service Guru" in the hot seat? Magic, insight, and a fascinating journey through two decades of service evolution.Pierre Hulsebus takes us back to 2002, when field service technicians relied on compl...
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Season 1
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Episode 3
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54:16
Beyond the White Van: Expanding Field Service Possibilities
Mark Christie, a Field Service expert and prominent community builder, joins hosts Scott LeFante and Will "Quad" McLendon to challenge conventional thinking about scheduling technologies and implementation approaches.This wide-ranging c...
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54:17
