Reham Darwiche
Reham Darwiche, MBA, MCSE, is the Dynamics Platform Lead at Intralox, where she’s driving digital transformation through Dynamics 365, Power Platform, and AI.
With a strong background in Field Service and Customer Service, Reham leads innovations like chatbot-based support, AI-generated work orders, and connected omnichannel experiences.
Her previous work as a Senior Architect at Hitachi Solutions sharpened her ability to turn complex challenges into scalable, human-centered solutions. Reham brings a rare blend of technical fluency and strategic insight—focused on empowering frontline teams, reducing friction, and elevating customer outcomes in modern service delivery.
She’s passionate about simplifying the service experience, delivering real-world impact, and helping teams turn data into action—faster, smarter, and with purpose.