Michelle Albright
Global Black Belt, Field Service | Microsoft
Michelle Albright is a seasoned Field Service expert with over 15 years of experience helping organizations modernize their service operations through technology. As part of Microsoft’s elite Global Black Belt team, Michelle partners with enterprise customers to design and deliver transformative Field Service solutions using Dynamics 365 and the Power Platform.
With a strong background in Field Service strategy, solution architecture, and customer engagement, Michelle brings a practical, business-first mindset to digital transformation initiatives across a variety of industries.
Her passion for service excellence and innovation drives her work every day — ensuring that customers not only deploy the right technology but also achieve measurable outcomes that elevate the entire service experience.